Fees: P140.00 (Birth, Marriage, Death) / P195.00 (Certificate of No Marriage Record)
Forms: Color-coded Application Form (White - Birth, Pink - Marriage, Yellow - Death, Green - Certificate of No Marriage Record)
Processing Time: 1 day (within the day for documents available in the database) / 4 days (Certificate of No Marriage Record)
Person In Charge: Serbilis Outlets - Information Marshais / Screeners / Request Service Officers / Collecting Officers / Care Officers /Outlet Supervisors / Outlet Managers (Metro Manila and Field Outlets)
What are the Requirements:
1. Accomplished Application Form
2. For Birth Certificate Application Only:
- Valid ID is required for both the owner and requester of document.
- Authorization letter and ID of the document owner together with the ID of the requester are required if the requester is not of the following: a) document owner; b) parent; c) spouse; d) direct descendant; e) legal guardian/ institution in-charge, if minor.
How to avail of the service:
| Step | Applicant/Client | Service Provider | Duration of Activity | Person In-Charge | Fees | Form |
|---|---|---|---|---|---|---|
| 1 | Gets AF and Queue Number from the Information Marshall and fill-up the required information | Distributes the AF and provides the client with the queue number | 5 minutes | Information Marshall | AF | |
| 2 | Proceeds to the Screener | Screens the AF to check if information is complete, consistent and readable. Stamps AF with "Okay for Payment" | 5 minutes | Screener | AF/Q# | |
| 3 | Pays to the Cashier/Collecting Officer |
Issues OR and stamps OR for the date and time of release |
5 minutes | Cashier/ Collecting Officer |
P140.00 (Birth, Marriage, Death) P195.00 (Certificate of No Marriage Record) |
AF |
| Forwards request for processing (Encoding, Printing, Sorting, Releasing documents to the Releasing Clerk (by batch) | 45 minutes |
Request Service Officer |
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| 4 | Proceeds to the Releasing Area | Releases requested documents to the clients | 5 minutes | Releasing Clerk | ||
| 5 | Proceeds to Customer Service if there are queries about the requested document | Attends to the queries of the client | variable | Care Officer/ Outlet Supervisor /Outlet Manager | ||
| End of Transaction | ||||||