Walk-in Applications Serbilis Outlets

Fees: P140.00 (Birth, Marriage, Death) / P195.00 (Certificate of No Marriage Record)

Forms: Color-coded Application Form (White - Birth, Pink - Marriage, Yellow - Death, Green - Certificate of No Marriage Record)

Processing Time: within 2 hours ( for documents available in the database) / 4 working days (Certificate of No Marriage Record)

Person In Charge: Serbilis Outlets - Information Marshais / Screeners / Request Service Officers / Collecting Officers / Care Officers /Outlet Supervisors / Outlet Managers (Metro Manila and Field Outlets)

What are the Requirements:

1. Accomplished Application Form 

2. For Birth Certificate Application Only:

  • Valid ID is required for both the owner and requester of document.
  • Authorization letter and ID of the document owner together with the ID of the requester are required if the requester is not of the following: a) document owner; b) parent; c) spouse; d) direct descendant; e) legal guardian/ institution in-charge, if minor. 

How to avail of the service:

Step Applicant/Client Service Provider Duration of Activity Person In-Charge Fees Form
1 Gets AF and Queue Number from the Information Marshall and fill-up the required information Distributes the AF and provides the client with the queue number 1 minute Information Marshall   AF
2 Proceeds to the Screeners' Desk Screens the AF to check if information is complete, consistent and readable. Stamps AF with "Okay for Payment" 2 minutes Screener   AF/Q#
3 Pays to the Cashier/Collecting Officer

Issues OR and stamps OR for the date and time of release

3 minutes Cashier/ Collecting Officer

P140.00 (Birth, Marriage, Death)

P195.00 (Certificate of No Marriage Record)

AF
  Forwards request for processing (Encoding, Printing, Sorting, Releasing documents to the Releasing Clerk (by batch) Converted request within 2 hours for documents applied up to 3:00 pm Request Service Officer    
Unconverted request 10 working days
Annotated request 15 working days
Authentication request within 1 hour
CENOMAR 4 working days
4 Proceeds to the Releasing Area Releases requested documents to the clients 3 minutes Releasing Clerk    
5 For Problem Documents: Proceed  to the Public Assistance Window/Customer Service if there are queries about the requested document , complaints, suggestions and request for assistance

Attends to queries, reports, requests and problems encountered by the clients

variable (approximately 5 to 10 minutes) Care Officer/ Outlet Supervisor /Outlet Manager    
End of Transaction