In September 2007, customer satisfaction rating improved by about 15 percentage points to 65.5 percent from 50.4 percent in June 2007. Satisfaction rating in March 2007 was at 58.8 percent. Satisfaction rating refers to the percentage of clients surveyed during the period who were either satisfied or very satisfied with NSO's civil registry services.

Customer satisfaction rating in March 2007 dropped by 15 percentage points to 58.8 percent from 73.8 percent in December 2006. It was 62 percent in September 2006. This rating is slightly lower than a year ago in March 2006 at 60.2 percent. Satisfaction rating refers to the percentage of clients surveyed during the period who were either satisfied or very satisfied with NSO's civil registry services.

In December 2008, the number of satisfied NSO clients increased by about 8 percentage points to 66.9 percent from 59.0 in September 2008. Moreover, Satisfaction ratings in March and June of 2008 were registered at 58.0 and 70.4 percent, respectively. Satisfaction rating refers to the percentage of clients surveyed during the period who were either satisfied or very satisfied with NSO's civil registry services.